Terms of Service
These terms apply when you request a quote or book ground transportation through Group Transport, operated by Group Transport.
What we do
Group Transport is a booking service. We take your trip details, ask licensed, insured transportation operators to price it, and arrange the booking with the operator you accept. We do not own vehicles or employ drivers. The operator provides the vehicle and driver and is responsible for carrying out the trip.
Quotes
A quote covers the vehicle, the driver and the trip as described in your request. It states what is included, how long it is valid, and the cancellation terms that apply. If your trip changes after the quote (times, stops, passengers, luggage or waiting time), the price may change, and we will tell you before anything is charged.
Booking and payment
A booking is confirmed only when we confirm it to you in writing after you accept the quote. Nothing is charged before you accept. Card and PayPal payments are processed by Stripe or PayPal; we do not store full card numbers.
Changes and cancellations
Cancellation terms depend on the operator and the vehicle, and they are written on your quote before you pay. To change or cancel a booking, contact us as early as you can using the details on your confirmation.
Your responsibilities
Give accurate pickup and drop-off addresses, times, flight numbers and passenger counts. Be at the pickup point at the agreed time. Tell us in advance about wheelchairs, child seats, oversized luggage and anything else that affects the vehicle. Passengers must follow the driver's safety instructions and applicable law, including rules on alcohol and smoking in the vehicle. Damage caused by passengers may be charged by the operator.
Responsibility for the trip
The operator is responsible for the vehicle, the driver and the safe performance of the trip. We are responsible for handling your booking with reasonable care. To the extent the law allows, we are not liable for delays or losses caused by traffic, weather, road closures, airport or port operations, or other events outside our reasonable control. Nothing in these terms limits any right you have that cannot be limited by law.
Changes to these terms
We may update these terms. The version on this page when you accept a quote applies to that booking.
Contact
Questions about these terms: email booking@uscoachhire.com.